Refund policy

Thank you for shopping with Catch Cart. We strive to provide a smooth shopping experience and quality products. If you are not completely satisfied with your purchase, please review our Return & Refund Policy below.


1. About Catch Cart

Catch Cart is an online shopping platform offering a variety of products to customers.

Website: https://catchcart.co.in/ 


2. Return Eligibility

We accept return requests only for eligible products under the following circumstances:

  • Product received is damaged during transit.

  • Product has a manufacturing defect.

  • Product received is significantly different from the description displayed on the Website.

To qualify for a return, the product must:

  • Be returned within 7 days of delivery.

  • Be unused and in its original condition.

  • Include the original packaging, tags, manuals, and accessories, where applicable.

  • Be accompanied by proof of purchase or order confirmation.


3. Non-Returnable Products

The following items are generally not eligible for return unless damaged or defective upon delivery:

  • Personal care and hygiene products.

  • Used or damaged products caused by customer handling.

  • Products without original packaging or accessories.

  • Products marked as "Non-Returnable" on the product page.

  • Gift cards or promotional items.


4. How to Request a Return

To initiate a return, please contact our customer support with the following details:

  • Order Number

  • Customer Name

  • Registered Mobile Number

  • Reason for Return

  • Photos or videos showing the issue, if applicable

Our team will review your request and provide further instructions.


5. Return Approval

Every return request is reviewed individually.

We reserve the right to:

  • Approve the return request.

  • Request additional information or photographs.

  • Decline the request if it does not meet the applicable return eligibility criteria.


6. Reverse Pickup

Where available, we may arrange a reverse pickup through our logistics partner.

If reverse pickup is unavailable in your area, you may be requested to ship the product to the address provided by our customer support team.


7. Inspection Process

After receiving the returned product, it may be inspected to verify:

  • Product condition.

  • Original packaging.

  • Accessories.

  • Reported issue.

The inspection process generally takes 2–5 business days.


8. Refund Policy

Once your return has been approved and the returned product has been inspected, your refund will be processed.

Refunds are generally issued within 7–10 business days, depending on the payment method and banking partner.


9. Refund Methods

Refunds will be processed using the original payment method wherever possible.

For Cash on Delivery (COD) orders, refunds may be processed through:

  • Bank Transfer

  • UPI

  • Any other method approved by our customer support team

Customers may be required to provide valid bank account or UPI details for COD refunds.


10. Exchange Policy

If you receive:

  • A damaged product

  • A defective product

  • An incorrect item

We may offer a replacement instead of a refund, subject to product availability.

If a replacement is unavailable, a refund may be issued.


11. Order Cancellation After Shipment

Orders that have already been shipped generally cannot be cancelled.

If you refuse delivery without a valid reason, future Cash on Delivery orders may be restricted.


12. Refund Processing Time

Estimated refund timelines are:

  • UPI/Card Payments: 5–10 business days

  • Net Banking: 5–10 business days

  • COD Orders: 7–10 business days after receiving the required bank or UPI details

Actual processing time may vary depending on your bank or payment provider.


13. Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect product, please report the issue within 48 hours of delivery.

Please include:

  • Clear photographs of the product.

  • Packaging images.

  • Order details.

Failure to report the issue within the specified period may affect your eligibility for return or replacement.


14. Refused Deliveries

Repeated refusal of Cash on Delivery orders without a valid reason may result in restrictions on future COD purchases.


15. Return Shipping Charges

If the return is due to our error, such as a damaged, defective, or incorrect product, return shipping charges will generally be borne by us.

If the return is requested for reasons not covered under this policy, return shipping costs may be the responsibility of the customer.


16. Limitation of Liability

Catch Cart is not responsible for delays in refund processing caused by:

  • Banks

  • Payment gateways

  • Courier partners

  • Natural disasters

  • Government restrictions

  • Technical failures beyond our reasonable control


17. Policy Updates

We reserve the right to update or modify this Return & Refund Policy from time to time.

The latest version will always be available on this page.


18. Contact Us

For any questions regarding returns or refunds, please contact us:

Website: https://catchcart.co.in/ 

Email: support@catchcart.co.in

For faster assistance, please mention your Order Number when contacting our support team.